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Returns & Exchanges

JewelSugar's Returns & Exchange Policies 

The following is specified important information regarding our return and exchange policies, cancellations, and any exclusions that may apply.

Returns, Exchanges & Our Guaranteed Dedication to Quality 

All sales are final. We understand the importance of providing our customers quality upon arrival. We take the extra time to carefully evaluate each piece prior to shipping to help ensure you receive your jewelry in superior condition. We stand behind this guarantee, and it is our promise to you that if for any reason you receive a product that arrives defective in any way, we will exchange/replace it for you at no charge for the exact same item when you contact us within 3 days of delivery. This limited guarantee does not cover failures after arrival which arise from accident, abuse, neglect, mishandling, or alteration or modification of the product.

Cancellations: Once an order has been placed it will be processed by our shipping department and the handling and shipping process will begin. Orders cannot be changed or cancelled between the time an order is submitted and delivery.

If you have a question about an order, please email us at hello@jewelsugar.com.

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